These may be made by:
- Telephoning 01329 664231 and listening carefully before selecting the most appropriate option - the main switchboard has four incoming lines, so if you get a ringing tone, please wait for the telephonist to answer.
- By calling in person at the surgery.
- By online booking (Please bring photographic identification to the reception team who will issue you with a registration form).
- Click here to book appointments online
When requesting an appointment, please consider whether your problem could be referred to an appropriately trained nurse. Also, please bear in mind that we have more doctors working in the mornings than in the afternoons.
We have three types of appointment available:
- Routine appointments which you can book up to six weeks in advance.
- Weekly appointments which are released daily for a week’s time (ie Monday we open up Monday week, but not Tuesday week).
- Daily appointments for patients who have been triaged and assessed as requiring to see a GP that day.
Triage & Urgent Appointments
If you feel that you need to be seen on the day, please telephone Reception; they will put you on the triage list to be called back by the Triage nurse to ascertain the urgency of your condition. If they feel it necessary they will book you an appointment for that day to see either a GP or a nurse.
Triage runs from 8:00am to 11:30am, and then from 1:30pm to 5:15pm. Any calls between 11:30am and 1:30pm will be added to the afternoon list. Urgent appointments for the afternoon can only be booked through Triage's afternoon list.
After 5:15pm, please call 111 for the Out of Hours service, or 999 if an emergency.
There is always a designated Duty GP for both morning and afternoon clinics, and other GPs often have additional urgent slots if their clinics allow.
Appointments are in high demand and currently an average of 36.5 appointments each week are wasted when patients fail to attend. If you cannot attend your appointment or no longer require it, please inform us as soon as possible as this will allow someone else to be seen by the doctor or nurse.
If you have a mobile phone, please sign up to our next messaging service which sends an automatic reminder to your mobile.
If you are forgetful we will be happy to call you the day before your appointment and remind you of your appointment time - just ask the receptionist to arrange this.
You can now cancel an appointment by leaving a voicemail message using Option 1 on our telephone system.
Repeated failure to attend booked appointments will result in removal from the practice list and registration elsewhere.
If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (telephone: 999) before calling the surgery and informing the doctor.
If you would like a chaperone present during a consultation, please request one when you make the initial appointment or during the consultation.